Vice Mayor El Cid Familiaran reminded consumers of Central Negros
Electric Cooperative yesterday to comply with the social
distancing protocol being implemented by the city to contain and
prevent the spread of the coronavirus disease (COVID-19).
Numerous consumer-members of
Ceneco queued outside the office of the power utility firm to pay their
bills without properly observing social distancing.
Familiaran said he called
the attention of the Ceneco president concerning the matter and even
appealed to the public to comply the social distancing protocol of the
city. Had they not heeded his request he would have asked the police to
disperse them, the vice mayor said.
Roel Venus, division manager
and chief of the Ceneco Consumer Services Division, said that ever
since, they have been implementing precautionary measures against the
spread of COVID-19. But they did not expect many would be paying
their bills yesterday so their attention was called by the vice mayor.
They have instructed their
security personnel not to allow anyone to enter their premises without
wearing a face mask. They also require them to sanitize the hands of
those entering their building with alcohol that Ceneco provides,
Familiaran is reminding the
public to always wear face masks, to observe social distancing, and if
possible to stay at home to prevent the spread of the disease.
The Ceneco yesterday
clarified that the disconnection of overdue accounts is still suspended
amid the enhanced community quarantine imposed by government to prevent
the spread of Covid-19.
Ceneco, in its advisory,
stressed that “disconnection will continue to be suspended while Negros
Occidental is under the enhanced community quarantine.”
“We would like to reiterate
that Ceneco truly understands its consumers’ plight during this
COVID-19 pandemic,” it added.
Ceneco opened its main
office starting yesterday to cater to consumers, who cannot process
their payments online and would like to pay their bills.
“Payment of bills, although
voluntary during the ECQ, is strongly encouraged for Ceneco to sustain
its operations as well as meet its financial obligations with power
suppliers to ensure continuous electricity service,” it said.
It added that the actual
meter reading to record the consumption of consumers, and bill
rendering activities will recommence on April 16.
The April billing will
automatically correct the possible under or overbilling in the March
reading, which was based on the previous three-month average billing,
Meanwhile, Ceneco said the
plastic-wrapped bill will be placed in a visible area outside the
consumer’s residence for safety reasons.
“Paying consumers are
reminded to follow precautionary measures to prevent the spread of
COVID-19, such as wearing of masks and observance of physical
distancing,” it said in the advisory.
The Bacolod City Water
District had earlier announced that its main office at Galo-San Juan
Street will be closed and that it will not accept bill payments.
Distribution of water bills was also suspended until the ECQ is lifted.*
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