Officials from the Energy Regulatory Commission will conduct a public hearing on the application of the Central Negros Electric Cooperative for a multi-year capital expenditure (CapEx) plan, worth P1.4 billion, at the Ceneco compound in Bacolod City on August 16.
Based on ERC Case No. 2018-018 RC, the government agency will conduct a public hearing to determine Ceneco’s compliance with the jurisdictional requirements, conduct of expository presentation, pre-trial conference, and presentation of evidence.
CEB opens customer command
BY CARLA P. GOMEZ
Seeing how social media has become the foremost venue for people to voice out their issues and concerns, Cebu Pacific has invested in a 24/7 Customer Command Center, its first major step towards revamping its services and improving passenger experience, Jackie Lou De Paz, CEB director for Customer Care, said recently.
The Customer Command Center is the airline’s multi-million peso investment that was launched in August to strengthen its relationship with its travellers, de Paz said.
The command center aims to engage customers and offers assistance throughout their Cebu Pacific journey. It allows for real-time monitoring of trends and issues on social media, making it easier to track and address customer complaints and manage potential risks, de Paz added.