A new certificate program in Contact Center Services NC II is being offered by the Silliman University School of Agro-Industrial and Technical Education in Dumaguete City, its press release said.
The program, that expands current offerings in Animal Production NC II and Horticulture NC II, runs for 18 days, and consists of basic, common and core competencies aimed at preparing students in handling customer complaints and managing inbound and outbound customer care and sales services.
Packaged from the competency map of the Information and Communication Technology Industry, the program administers comprehensive courses covering workplace communication and career professionalism, computer operations, and customer service delivery.
A person who completes all the competencies is expected to be competent as an inbound or outbound contact center service agent, including entry-level positions for inbound sales, technical support, outbound sales, and surveys, among others.
For more details, those interested may e-mail: email@example.com, or call (035) 422-6002 local 363, the press release added.
Meanwhile, Jeanneth Faller, an assistant professor from the Divinity School, was one of the members of the accreditation team from the Association of Theological Education in Southeast Asia that evaluated the programs of 18 theology schools in Myanmar.
Faller, who handles Christian Education and is the chairperson of the University Spiritual Life Council, joined the ATESEA accreditation in December, and is among the experts tasked to assess the theology schools' current degree program offerings and focus, nature of governance, teaching methodologies, and partnership potential, the press release said.
The accreditation visit also presented an opportunity for Faller to interface with school administrators and faculty, and share with them the best practices at the Divinity School in Silliman, that is an ATESEA Center of Theological Excellence in Asia.
ATESEA is an organization of seminaries and tertiary institutions of theology that also acts as an accreditation agency for theological education in the Southeast Asian region. It currently has a network of 88 member institutions in 12 countries, the press release added.*
back to top