Numerous complaints have been aired by Globe wireless and broadband subscribers who have been experiencing cellular phone and Internet connection problems since Tuesday.

Jones Campos, Globe public relations head, yesterday said a submarine fiber optic cable cut 14 kilometers from Roxas City Tuesday afternoon has caused some areas in the Visayas and Mindanao a temporary disruption of Globe wireless and broadband services.

While a redundant system is in place, Globe engineers are working hard to increase broadband capacity to optimum level, he said.

The Globe wireless service was restored early yesterday evening, he said.

Globe apologizes for the inconvenience brought about by the submarine cable cut, he also said.

Three cable ships are enroute to the country from abroad to conduct repairs, Campos said.

Full service restoration of the Globe broadband service is expected as soon as possible, he added.*CPG

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