The prospect of Bacoleños working in call centers in Metro Manila returning to work for Information Technology locators in the city will boost the preparedness of Bacolod in establishing itself as the Business Process Outsourcing center of Western Visayas.

This was pointed out by Hans Dee, president of GT-CTI Philippines Inc., whose joint venture with local entrepreneurs, Interactive Outsource Asia Inc., will open a 100-seat call center in the city in March.

Dee emphasized the significance of "knowledge transfer" wherein Bacoleños trained in Metro Manila will be able to share their experience to newly-hired call center agents in the city. They can train them on the knowledge they learned from Manila, he said, adding that I/O Asia is also hiring returning Bacoleños to work in their call center.

Dee was in Bacolod Wednesday with GT-CTI Canada vice president and general manager, Frank Lai, CD.

Meanwhile, a U.S.-based call center will conduct a month-long screening and interview of applicants in Bacolod starting February 8, Councilor Jocelle Batapa-Sigue said yesterday.

Teleperformance Global Telemarketing and Teleservices Solutions will be accepting applications and resumes on the said datey. Prior to the date, applicants are also advised to send their resumes to mlaquindanum@teleperformanceusa.com. Batapa-Sigue said TP announced last January 10 its decision to put up a site in Bacolod, as its first provincial expansion outside Metro Manila.

The councilor said the IT Focus Team, which she chairs, is set to discuss with Mayor Evelio Leonardia their plan of undertaking a comprehensive visioning workshop to collate management plan to ensure the steady and suitable growth of the IT industry in Bacolod.*NLG/CGS

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